FAQ

Answers to Common Questions

Everything you need to know about ordering, customisation, shipping and after-sales.

Orders and Delivery Times

We accept orders as low as 1 unit for trial orders.

Typically 25–40 days after receiving the deposit.

Yes, the color, logo, chassis, and features can all be customized.

Quality and Certifications

Yes, we are certified with ISO three management systems, EU ADR, ASME, China 3C, GCC, SONCAP and other relevant certifications.

We conduct 100% inspection before shipment, including debugging, painting, and functional testing.

Pricing and Payment

We are a large, direct-sales factory with large-scale production.

30% deposit via T/T, with the remaining 70% paid in full before shipment; we also accept Letters of Credit (L/C).

Shipping and Export

Yes, we handle ocean freight, documentation, and customs clearance.

Yes, our products are exported to over 80 countries.

After-Sales Service and Parts

We offer a 12-month global warranty and have a global service network to support our customers.

Yes, we provide genuine spare parts for the vehicle's lifetime at factory cost.

Product-Related

Yes, we offer both right-hand drive (RHD) and left-hand drive (LHD) models.

Yes, we can customize the body configuration according to customer requirements.

Company Capabilities

We are a direct-operated manufacturer—Chengli Group, ranked among China's Top 500 Private Enterprises and based in China's Special Purpose Vehicle Capital.